RETURNS

Last updated: August 2026

What we accept

Unopened, unused products in their original sealed packaging may be returned within 30 days of the delivery date for a refund to your original payment method.

To be eligible, the item must have its seal intact, show no signs of use, swatching or testing, and be in resalable condition.

What we can't accept

• Any product that has been opened, used, swatched or tested
• Items with a broken or removed hygiene seal
• Products returned more than 30 days after delivery
• Sale, clearance and final-sale items
• Gift cards
• Items without proof of purchase

Damaged, defective or wrong item

This is always on us, sealed or not. If your order arrives damaged, is defective, or isn't what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund including shipping — whichever you prefer. You won't be asked to pay return shipping.

Shade not right?

Because we can't resell an opened product, we're unable to exchange a shade you've already tried. We know that's frustrating, so we try hard to make shades easy to judge before you buy: every product page shows the shade on lips plus a true-to-colour swatch. If you're between shades, email us before ordering and we'll help you choose.

How to start a return

1. Email info@tyniasandiford.com with your order number and which items you'd like to return.
2. We'll reply within 1–2 business days with return instructions and an address.
3. Ship the item back in protective packaging. We recommend a tracked service — we can't refund a return that doesn't reach us.

Please don't send anything back before contacting us; unannounced returns can't be processed.

Return shipping costs

For change-of-mind returns, return shipping is paid by you and original shipping charges are not refunded. For damaged, defective or incorrect items, we cover everything.

Refunds

Once your return arrives and passes inspection, we'll email you and issue the refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post it.

If you haven't seen a refund after 10 business days from our confirmation email, contact your bank first, then get in touch with us.

Cancellations

Need to cancel? Email us within 12 hours of placing your order. If it hasn't shipped, we'll cancel and refund in full. Once an order ships it can't be cancelled, but you can return unopened items under the policy above.

Questions? Email info@tyniasandiford.com or use our contact form. A real person reads every message.