Every order, handled with care
Last updated: August 2026
Orders are packed and shipped within 1–3 business days. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.
During launches, restocks and sale periods, processing can take up to 5 business days. If a delay goes beyond that, we'll email you.
Delivery time is in addition to processing time. Rates are calculated at checkout based on your address.
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (US) | 3–7 business days | $5.95 |
| Expedited (US) | 2–3 business days | $12.95 |
| Standard (Canada) | 7–14 business days | Calculated at checkout |
Free standard shipping on US orders over $75. The discount is applied automatically at checkout, before tax and after any promotional codes.
Delivery estimates are provided by the carrier and are not guaranteed. Weather, holiday volume and carrier delays are outside our control.
We currently ship within the United States and Canada, including Alaska, Hawaii and US territories. We do not ship to PO boxes for expedited orders, and we cannot ship to freight forwarders.
Canadian customers are responsible for any duties, taxes or customs fees charged on arrival. These are set by your government, not by us, and are not included in the price you pay at checkout.
You'll get a confirmation email as soon as your order is placed, and a second email with tracking once it ships. Tracking can take up to 24 hours to start updating. You can also see every order and its status in your account.
Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, we'll happily reship it once you cover the return shipping cost. If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't shipped.
If tracking shows delivered but you don't have the package, please check with your household and neighbours first, then contact us within 7 days of the delivery date. We'll open a claim with the carrier.
If your order arrives damaged, email us within 7 days with photos of the item and the packaging and we'll replace it at no cost.
Questions about an order? Email info@tyniasandiford.com or use our contact form. We reply within 1–2 business days.